Is the system configurable?

Yes. The system is fully configurable. An implementation specialist helps configure your account; customizations are available and may involve additional costs.

Do we get a dedicated implementation specialist or a team?

You’ll be assigned a dedicated System Implementation Specialist to guide you through each step and ensure a smooth rollout.

How long does implementation take?

A full implementation typically takes 6–9 months depending on organization size, priorities, and how quickly setup information is provided.

How do we select a Go Live date?

During the kickoff meeting, the plan is mapped to your priorities and readiness to set a realistic Go Live date based on scope and training timelines.

Electronic Health Records Software for IDD

All-in-One EHR System

The Only EHR
You’ll Ever Need

iCareManager is an all-in-one, cloud-based electronic health records (EHR) software platform designed for human services providers and long-term care and support - from intellectual/developmental disability (IDD) agencies to assisted living communities. It streamlines everything from care and support plans, service tracking, and medication management to staff training, time & attendance tracking, and compliance reporting.

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Empowering 15,000+ Providers

Trusted by Leading Providers

Person Centered Approach

Tailored Solutions for
Every Human Service

We serve a broad range of human services organizations. From IDD providers and adult day programs to assisted living facilities, foster care and support agencies, intermediate care and support facilities (ICFs), and even correctional health programs, iCareManager adapts to your needs with tailored EHR solutions.

EHR for IDD Providers

Purpose-built EHR for iDD (intellectual and developmental disability) providers to streamline operations and enhance support coordination.

Assisted Living Providers

An EHR for Assisted Living Providers designed to improve efficiency and ensure well-coordinated healthcare delivery in Long Term Care communities.

EHR for Case Management

A collaborative EHR and care and support coordination software that simplifies case management by creating personalized service plans & tracking outcomes.

View All Human Services

How iCM Supports Your Success

How iCM Supports Your Success
in Care & Support Delivery

Personalized Service That Drives Outcomes

Coordinate truly person-centered care and support plans (PCPs/ISPs) and streamline case management workflows with an EHR platform designed for long-term care and support and disability service providers - driving measurable outcomes for every individual.

Train Faster. Track Smarter.

Get new staff up to speed quickly with EHR-integrated training tools and built-in time & attendance tracking. iCareManager simplifies staff onboarding and service documentation, making compliance and care and support delivery more efficient.

Seamless Integrations

Connect iCareManager with your existing systems - from ePrescribing and pharmacy data to payroll and billing. Our open API and EMR integrations ensure your EHR software works seamlessly.

Do More. Click Less.

Boost efficiency with an intuitive interface and intelligent automation. iCareManager’s AI-enhanced EHR workflows reduce manual data entry, automate incident reporting, and simplify audits - helping your team spend more time on care and support, and less on clicks.

All You Need

One EHR Platform. Every Possible Solution.

Smarter Service with AI

Leverage AI-powered EHR analytics to catch errors and optimize care and support delivery. iCareManager’s electronic medication administration (eMAR) tools ensure accuracy, while AI proactively flags compliance or service risks before they arise.

emar.ai

iCareManager.ai

Designed Around Needs of Providers

Built with real providers, iCareManager’s EHR and long-term care and support software adapts to your workflows - not the other way around. Scalable, intuitive, and built for real-world care and support delivery.

Discover the Platform

Built for Every User. On
Every Device

Whether you’re a DSP, nurse, or administrator, iCareManager’s cloud-based EHR platform delivers secure access across all devices - desktop, tablet, and mobile - so real-time information is always within reach.

See iCM in Action

Trusted by thousands of Providers

Join a community of providers across 30+ states who trust iCareManager daily. Our platform supports 15,000+ active staff and 30,000+ individuals, giving you confidence that it’s a proven solution.

30+

States

15,000+

Active Staff Members

30,000+

Individuals

Join the iCM Family

Real stories. Real impact.

Don't Just Take Our
Word For It!

See how providers like you are transforming service delivery, cutting admin time, and improving outcomes with iCareManager.

“When I first started looking for an electronic health record system, it was a no-brainer to go with iCM. It’s built for IDD providers like us.”

Donald Rowe

Executive Director, The Arc Carroll County

“iCareManager has helped us streamline billing, timekeeping, and documentation while improving service quality.”

Kevin Drumheller

CEO, Richcroft, Inc.

“There’s no other EHR like iCM - it’s powerful and built for providers like us.” - Administrator, Assisted Living Community

David A. Greenberg

President & CEO, The League for People With Disabilities

iCM has helped us streamline billing, timekeeping, and documentation while improving service quality. Their team’s support has been outstanding, ensuring staff success every step of the way.

Rob Baynard

Executive Director, Opportunities, Inc.

iCM is user-friendly and saves us time, money, and paper errors across the board. Staff now have real-time access to vital information, improving both support quality and consistency.

Donna Retzlaff

Executive Director, Springdell Center

There’s no other EHR like iCM. It’s powerful, adaptable, and built for providers like us. Our staff depend on it daily, and it continues to make our work more reliable and effective.

Dimetri Gudino

Executive Director, PPEP

FAQ

Got Questions?
We've Got You.

Find quick answers to the most common questions about iCM’s features, support, integrations, and more.

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The Only EHR
You’ll Ever Need