# iCareManager (iCM) iCareManager is a cloud-based EHR platform built for IDD providers, assisted living, long-term care, correctional health, and human services organizations. - Website: https://www.icaremanager.com - Contact: sales@icaremanager.com · 888-426-4020 - Headquarters: 10440 Little Patuxent Parkway #300, Columbia, MD 21044 - Scale: 30+ states · 15,000+ active staff · 30,000+ individuals served · 50+ integrated modules ## What iCareManager does iCareManager unifies care plans, compliance, reporting, billing, scheduling, and clinical workflows into a single cloud-based EHR. It is designed specifically for organizations supporting people with intellectual and developmental disabilities and adjacent human services populations, rather than being a generic clinical EHR retrofitted for those workflows. ## Differentiators - All 50+ modules are included in one fixed monthly fee based on the number of individuals supported. No per-module pricing. - Training, implementation, customizations, and ongoing new-staff training are included at no additional cost. - Built from day one for IDD, HCBS waivers, day programs, ICF/IID, correctional health, behavioral health, and case management — not adapted from acute-care EHRs. - Dedicated implementation team for every customer. - Enterprise security: SOC 2 Type II, HIPAA compliance, encryption at rest and in transit, third-party audits, MFA, role-based access controls. ## Platform modules - CareTracker — real-time service documentation - eMAR — pharmacy-integrated electronic medication administration with barcode med pass - NexMAR Pharmacy Integration — real-time pharmacy-to-eMAR synchronization (also a standalone app on iOS and Android) - ePrescribing & Lab Ordering — secure digital prescriptions, lab orders, and results - PCP/ISP Planning — person-centered plans and individualized service plans with audit-ready templates - Attendance & Billing — automated attendance capture and clean 837P/837I Medicaid billing - LTSS Billing — long-term services and supports billing portal integration - Staff Training — SCORM-compatible training with automated compliance reminders - Staff Time & Attendance — clock-in on any device, automated timesheets, PTO management - Incident Reporting — structured incident capture, review workflows, trend analytics - Nursing & Assessments — clinical assessments and nursing care plans - Nursing Delegation — licensed nurse workflows and delegation tracking - IDD Nursing Services — licensed nurses provided by iCareManager - Medical Appointments — centralized scheduling with automated reminders - Internal Messaging — HIPAA-compliant secure team messaging - Alerts & Notifications — real-time alerts for compliance and operational events - Business Intelligence — drag-and-drop reporting plus BIRT dashboards - Mobile App — HIPAA-compliant iOS and Android app with EVV, mobile eMAR, field documentation - Staffing Management — certification alerts, coverage tools, audit-ready staff records - Sites & Locations — multi-site operations dashboard - Fleet Management — vehicle tracking, maintenance, NEMT support - Integrations — open API integrations for billing, EVV, ePrescribing, SSO, analytics, pharmacy Additional included capabilities: Maintenance Requests, Mileage Tracking, Task Management, Quality Assurance, EVV, e-Signatures, SnapTag, MyWork. ## Industries served - IDD & Developmental Disabilities - Assisted Living - Residential Care & Group Homes - Day Habilitation - Day Programs - In-Home Supports - ICF/IID (Intermediate Care Facilities) - Foster Care & Self-Directed Services - Case Management - Employment Services - Correctional Health - Behavioral Health - Special Needs Schools & Camps ## Support and implementation Every customer works with a dedicated implementation team from kickoff through go-live. Training, customizations, and new-staff training are provided at no extra cost throughout the life of the customer relationship. ## Data ownership and export Customers own their data. Structured data export is available on request at any point in the relationship. ## Main pages - [Home](/): iCareManager is a cloud-based EHR for IDD providers, assisted living, case management & human services, featuring eMAR, ISP/PCP... - [iCareManager Platform](/platform): The iCareManager platform includes 50+ integrated modules — CareTracker, eMAR, ePrescribing, billing, training, BI, and more —... - [Who We Serve](/who-we-serve): iCareManager serves IDD agencies, assisted living, residential, day programs, ICF/IID, foster care, correctional health,... - [EHR Integrations](/integration): iCareManager integrates with payroll, pharmacy, ePrescribing, EVV, training, billing, and analytics systems, connecting your EHR... - [Why iCareManager](/why-icaremanager): See why IDD providers choose iCareManager — all modules included, IDD-specialized, free training and customizations, and a... - [Case Study](/case-study): Explore iCareManager case studies to see how our EHR software helps I/DD and LTSS providers improve care, streamline workflows,... - [iCareManager Blog](/blog): Explore the iCareManager blog for expert insights on EHR software, IDD care management, HIPAA compliance, Medicaid billing, and... - [Frequently Asked Questions About iCareManager EHR Software](/faqs): Find answers to common questions about iCareManager's EHR features, HIPAA compliance, onboarding, training, integrations, and... - [IDD & EHR Glossary](/glossary): Plain-language definitions of the key terms IDD providers and human services teams use — EHR, eMAR, EVV, ISP, PCP, BSP, HCBS,... - [Book a Personalised Demo](/request-demo): See iCareManager in action. Book a personalised demo to explore how our EHR streamlines IDD, assisted living, and case management... - [About iCareManager](/about-us): Learn how iCareManager was built to solve real-world challenges for IDD, assisted living and human services providers. Trusted by... - [Careers at iCareManager](/careers): Join iCareManager. We're hiring engineers, implementation specialists, and support staff to help IDD and human services providers... - [Free eBook](/ebook): Download the free iCareManager eBook: a practical guide to selecting, implementing, and running an EHR that fits IDD and human... - [Trust Center](/trust-center): The iCareManager Trust Center. This page is maintained by iCareManager to answer common security and privacy questions about our... - [HIPAA-Compliant EHR Security & Data Protection](/security-compliance): Learn about iCareManager's commitment to data security. Discover our robust SOC 2 and HIPAA compliant safeguards that protect your... - [Privacy Policy](/privacy-policy): iCareManager's Privacy Statement — how we collect, use, transfer, and disclose information through our website and the iCM system. - [Terms of Service](/terms): iCareManager Terms of Service governing the use of our website and platform. ## Platform modules (pages) - [IDD Day Program Software for Attendance & Billing](/attendance-billing-solution-for-idd-long-term-care): iCareManager is I/DD software that runs day program attendance, billing, DSP management, and compliance in one platform. Log... - [Business Intelligence & Reporting Software for Care Providers](/business-intelligence-reporting-birt-for-care-providers): Gain real-time insights with business intelligence and reporting software for care providers. Improve compliance, track... - [CareTracker](/caretracker): CareTracker by iCareManager replaces paper logs with real-time EHR documentation, enabling staff to capture service delivery,... - [ePrescribing & Lab Ordering Software for IDD & Long-Term Care](/eprescribing-lab-ordering-solution-for-care-providers): iCareManager's ePrescribing and lab ordering solution enables secure digital prescriptions, automated lab tracking, and real-time... - [eMAR Software](/electronic-medication-administration): iCareManager's eMAR software digitises medication records, automates med pass workflows, integrates with 12+ pharmacy systems, and... - [Fleet Management Software for Care & Human Services Providers](/fleet-management-solution-for-providers): Optimize transportation with iCareManager's fleet management solution. Track vehicles, improve scheduling, enhance safety, and... - [IDD Nursing Services & Clinical Support for Care Agencies](/idd-nursing-services-for-personalized-support): Automate nurse delegation, digital assessments, eMAR monitoring, and EHR documentation, all in one platform built exclusively for... - [Incident Reporting Solution for Long-Term Care & IDD](/incident-reporting-solution-for-long-term-care-idd): Streamline incident reporting with real-time capture, automated alerts, reviews, and compliance-ready reports for long-term care,... - [Leads Management Solution for Care Providers](/leads-management-solution-for-care-providers): Streamline lead tracking, referral management, and client intake with iCareManager’s leads management solution. - [Staff Training Management Software for IDD & Disability Services](/integrated-staff-training-solution-for-long-term-care-idd): Strengthen workforce performance with iCareManager’s Integrated Staff Training Solution for long-term care, IDD, and assisted... - [Nursing Delegation Software for IDD Providers](/nursing-delegation-software-for-idd-providers): iCareManager's nursing delegation software centralises assessments, task delegation, medication monitoring, and staff supervision... - [Real-Time Alerts & Notifications for IDD & Care Teams](/real-time-alerts-notifications-for-care-teams): iCareManager's real-time alerts and notification system keeps care teams informed of missed tasks, medication events, compliance... - [iCareManager Mobile App](/mobile-app-for-idd-hcbs-long-term-care-teams): The iCareManager mobile app gives IDD and HCBS care teams secure, HIPAA-compliant access to EHR records, EVV check-in/out,... - [Medical Appointment Management](/medical-appointment-management-solution): Streamline medical scheduling, appointment coordination, and follow-up tracking with iCareManager's solution for long-term care,... - [Person-Centered Plans & ISP Software for IDD Providers](/person-centered-support-plans): iCareManager's PCP/ISP software simplifies person-centered planning for IDD providers, with goal tracking, collaborative care... - [Secure Internal Messaging Solution for Care Teams](/secure-internal-messaging-solution-for-care-teams): Improve care coordination with iCareManager’s HIPAA-compliant internal messaging solution. Enable real-time staff communication,... - [Staffing Management Solution for IDD](/staffing-management-solution-for-idd): Simplify staffing management, workforce compliance, and staff allocation with iCareManager’s staffing management solution. - [Staff Time & Attendance Solution for IDD](/staff-time-attendance-solution-for-idd): Streamline staff time tracking, attendance management, and PTO oversight with iCareManager’s Staff Time & Attendance solution for... - [Sites & Locations Management Solution for Providers](/sites-locations-management-solution-for-providers): Streamline multi-site management, program oversight, and compliance tracking with iCareManager’s Sites & Locations Management... ## Industries served (pages) - [Assisted Living Services](/assisted-living-services): Streamline your assisted living services with iCareManager's EHR centralising nursing assessments, personalised care plans, eMAR,... - [Behavioral Health Software for IDD & Human Services](/behavioral-health-services-for-idd-human-services): iCareManager (iCM) delivers Behavioral Health Software designed to help providers deliver more consistent, person-centered care... - [Case Management Services](/case-management-services): Strengthen case management with iCareManager. Streamline PCP/ISP tracking, EHR documentation, incident reporting, care... - [Correctional Health EHR Software for Facility Providers](/correctional-health-services): iCareManager's correctional health EHR helps facilities manage inmate health records, medication administration, compliance, and... - [Day Habilitation Software](/day-habilitation-services): iCareManager's day habilitation software helps IDD agencies manage attendance, individual goals, Medicaid billing, and compliance... - [Day Program Management Software](/day-program-service-management): iCareManager streamlines IDD day program operations with integrated PCP/ISP goal tracking, Medicaid billing, attendance logging,... - [Employment Services EHR Software for IDD Agencies](/employment-services-management): iCareManager supports IDD employment service providers with EHR tools for supported employment documentation, goal tracking,... - [Foster Care & Self-Directed Program EHR Software](/foster-care-self-directed-support-services): iCareManager supports foster care and self-directed programs with EHR tools for personalised support plans, service documentation,... - [In-Home Support Services Software for IDD & HCBS](/in-home-supports-services): iCareManager's in-home support software for IDD & HCBS agencies combines EVV compliance, person-centered planning, DSP scheduling,... - [ICF/IID Management Software](/intermediate-care-facility-icf-management-services): iCareManager helps Intermediate Care Facilities (ICF/IID) reduce admin burden, maintain precise person-centered documentation, and... - [Residential Care Services & Group Home Management](/residential-care-services): Enhance residential care and group home services with iCareManager. Manage care plans, medication management, and daily support in... - [Special Needs Schools & Camps EHR](/special-needs-schools-camps): Streamline special needs school and camp programs with iCareManager’s EHR. Manage IEP tracking, therapy documentation,... ## Integrations - [LMS Integration for IDD & Assisted Living](/lms-integration-for-idd-assisted-living): Centralize staff training and ensure training compliance with LMS integration built for IDD, assisted living, and human services... - [Payroll Integration for IDD & Assisted Living](/payroll-integration-for-idd-assisted-living): Automate payroll integration for IDD, assisted living, and human services providers by syncing time and attendance data for... - [EVV Integration for IDD & Medicaid Compliance](/evv-integration-for-idd-medicaid-compliance): Ensure Medicaid EVV compliance with EVV integration. Capture real-time visits and reduce documentation errors. - [State Billing Integration for IDD & Medicaid](/state-billiing-integration-for-idd-medicaid): Automate Medicaid billing with state billing integration. Generate 837/835 files, reduce errors, and accelerate reimbursements. - [ePrescribing & Lab Orders for IDD](/eprescribing-labs-orders-for-idd): Streamline ePrescribing and lab orders for IDD, assisted living, and long-term care providers with secure, real-time integration... - [Power BI Integration & Intelligent Reporting](/power-bi-integration-intelligent-reporting): Automate report generation, gain real-time insights, and optimize operations with Power BI integration for human services... - [SSO Single Sign-On for IDD & Human Services](/sso-single-sign-on-for-idd-human-services-icm): Enable secure single sign-on with SSO integration for IDD, assisted living, and healthcare providers. Reduce password fatigue and... - [NexMAR Pharmacy Integration](/pharmacy-integration-emar-automation): NexMAR by iCareManager automates pharmacy-to-eMAR synchronisation, eliminating manual medication entry, reducing errors, and... - [Hills & Dales Case Study](/case-study/fragmentation-to-integration-hills-dales-transformative-journey-with-icm): Fragmentation to integration: how Hills & Dales retired five vendors and 600+ spreadsheets, enforced training compliance, and... - [What Is Multi-Pharmacy eMAR Integration for Group Homes?](/blog-post/what-is-multi-pharmacy-emar-integration-for-group-homes): See what multi-pharmacy eMAR integration means for IDD group homes, why it matters for medication safety, and how connecting... - [Exciting News: LTSS Integration Updates](/blog-post/ltss-integration-exciting-news): Read the exciting news about our latest LTSS integration updates designed to streamline your workflows and improve data accuracy. ## Case studies - [Spreadsheet’s To Smart Systems](/case-study/spreadsheets-to-smart-systems---mihs-tale-of-ehr-evolution-with-icaremanager-3): Explore how Maryland Inclusive Housing replaced spreadsheets with iCareManager’s EHR to unify documentation, improve Medicaid... - [From Paper Trails to Digital Triumph: PPEP's Revolutionary Journey With iCM.](/case-study/from-paper-trails-to-digital-triumph-ppeps-revolutionary-journey-with-icm-1): See how PPEP modernized operations with iCareManager EHR—eliminating paper workflows, improving compliance, and gaining real-time... - [From Fragmented Systems to Confident Service Delivery with iCareManager](/case-study/from-fragmented-systems-to-confident-service-delivery): Learn how iCareManager helped an IDD organization move from fragmented systems to confident service delivery with better... - [Hills & Dales Case Study](/case-study/fragmentation-to-integration-hills-dales-transformative-journey-with-icm): Fragmentation to integration: how Hills & Dales retired five vendors and 600+ spreadsheets, enforced training compliance, and... - [Unified Community Connections Case Study](/case-study/from-paper-to-platform-unified-community-connections-digital-transformation-with-icm): From paper to platform: how Unified Community Connections replaced fragmented systems and paper documentation with iCareManager’s... - [The Roland Center Case Study](/case-study/the-difference-between-complexity-and-support-how-the-roland-center-delivers-life-sustaining-services-with-icaremanager): How The Roland Center uses iCareManager to centralize clinical intelligence, unify plans of service, and deliver high-acuity... - [The Arc Western Montana Case Study](/case-study/how-the-arc-western-montana-improved-consistency-visibility-and-daily-operations-with-icaremanager): Learn how The Arc Western Montana used iCareManager to improve consistency, visibility, documentation, communication, and daily... ## Optional - [Blog articles](/blog): 93 published articles on IDD operations, compliance, documentation, staffing, and billing. Full index with per-article summaries: /llms.full.txt