Question 1

What is iCareManager?

Accepted Answer

iCareManager is a comprehensive, cloud-based Electronic Health Record (EHR) platform built specifically for IDD (Intellectual and Developmental Disabilities) providers and human services organizations. It combines care planning, medication management, incident reporting, billing, staff training, and more into one secure, easy-to-use system — currently serving 15,000+ staff and 30,000+ individuals across 30+ states.

Question 2

What makes iCareManager different from other EHR systems?

Accepted Answer

Unlike generic EHR platforms, iCareManager is purpose-built for IDD and human services providers. It is specifically designed to handle person-centered planning (PCP/ISP), Medicaid/HCBS billing, Direct Support Professional (DSP) workflows, incident reporting, and state compliance requirements — areas where general-purpose EHRs fall short. The platform is also continuously updated and supported by a team with deep experience in this sector.

Question 3

What modules and features are included in iCareManager?

Accepted Answer

iCareManager includes 18 fully integrated modules: Person-Centered Support Plans (PCP/ISP), Incident Reporting, Internal Messaging, Alerts & Notifications, Integrated Staff Training, ePrescribing & Lab Ordering, Nursing & Assessments, Electronic Medication Administration (eMAR), Attendance & Billing, Medical Appointment Management, Staff Time & Attendance, Fleet Management, Sites & Locations Management, Business Intelligence Reporting (BIRT), CareTracker, Staffing Management, a Mobile App, and Leads Management.

Question 4

Which types of organizations use iCareManager?

Accepted Answer

iCareManager serves a wide range of human services organizations including IDD providers, day programs, day habilitation centers, residential care facilities, assisted living providers, in-home support agencies, foster and self-directed programs, intermediate care facilities (ICFs), case management organizations, behavioral health providers, special needs schools and camps, employment services, and correctional health programs.

Question 5

Is iCareManager HIPAA and SOC 2 compliant?

Accepted Answer

Yes. iCareManager is fully HIPAA and SOC 2 certified. The platform uses multi-factor authentication, end-to-end data encryption, audit trails, role-based access controls, and undergoes regular security updates to protect sensitive individual data and ensure full regulatory compliance.

Question 6

Does iCareManager offer a mobile app?

Accepted Answer

Yes. iCareManager includes a dedicated mobile app for iOS and Android. Staff can access individual records, complete documentation, log attendance, administer medications via eMAR, and receive real-time alerts — all from their phone or tablet, whether in the office or out in the field.

Question 7

Does iCareManager integrate with other systems?

Accepted Answer

Yes. iCareManager integrates with a wide range of external platforms including ePrescribing systems, pharmacies, payroll providers, Medicaid billing systems, lab ordering platforms, and staff training tools. The platform features an open API to support seamless interoperability with your existing technology stack.

Question 8

How does iCareManager handle Medicaid billing and attendance?

Accepted Answer

iCareManager's Attendance & Billing module automates Medicaid and HCBS billing by integrating service delivery records directly with billing workflows. The system captures attendance data in real time, matches it against service authorizations, and generates accurate claims — reducing errors, speeding up reimbursements, and simplifying audit preparation.

Question 9

What kind of support and training does iCareManager provide?

Accepted Answer

iCareManager provides role-specific training for clinical staff, administrators, and DSPs, along with a dedicated onboarding specialist to guide your team through implementation. Ongoing customer support, regular platform updates, and built-in staff training tools ensure your organization stays up to speed at every stage.

Question 10

How can I get a demo of iCareManager?

Accepted Answer

You can book a free personalized demo at icaremanager.com/request-demo. The demo is tailored to your organization's specific services and needs, giving you a live walkthrough of the modules most relevant to your team. You can also contact iCareManager directly at 888-426-4020 or sales@icaremanager.com.

IDD EHR Software for
Compliance-Driven Providers

Purpose-Built EHR for Human Services

EHR for IDD Providers

EHR for ALF

Software for Case Management

Why 15,000+ Providers Choose iCareManager

All-in-One EHR System

SOC 2 Type II & HIPAA Certified

Real Results

How iCareManager Improves IDD Care & Compliance

Personalized Service That Drives Outcomes

Train Faster, Track Smarter!

^{Seamless Integrations}

Do More, Click Less!

50+ Integrated EHR Modules:
One Platform, Every Solution!

Smarter Care with AI-Powered IDD EHR Software

Designed Around the Needs of IDD Providers

Built for Every User. On
Every Device

iCareManager IDD EHR software dashboard showing individual records on desktop & mobile

Trusted by thousands of Providers

What IDD & Long-Term Care Providers Say About iCareManager

“When I first started looking for an electronic health record system, it was a no-brainer to go with iCM. It’s built for IDD providers like us.”

“iCareManager has helped us streamline billing, timekeeping, and documentation while improving service quality.”

“There’s no other EHR like iCM - it’s powerful and built for providers like us.” - Administrator, Assisted Living Community

iCM has helped us streamline billing, timekeeping, and documentation while improving service quality. Their team’s support has been outstanding, ensuring staff success every step of the way.

iCM is user-friendly and saves us time, money, and paper errors across the board. Staff now have real-time access to vital information, improving both support quality and consistency.

There’s no other EHR like iCM. It’s powerful, adaptable, and built for providers like us. Our staff depend on it daily, and it continues to make our work more reliable and effective.

Frequently Asked Questions:
iCareManager EHR

IDD EHR Software for Compliance-Driven Providers