Question 1

Is the system configurable?

Accepted Answer

Yes. The system is fully configurable. We walk you through the entire setup process during implementation, including configuring your account. You’ll be assigned a dedicated implementation specialist who will configure the system with you. The platform is also customizable for unique needs, though customization may involve additional costs.

Question 2

Do we get a dedicated implementation specialist or a team?

Accepted Answer

You’ll be assigned a dedicated System Implementation Specialist who will guide you through every step of the process and ensure a smooth and successful implementation.

Question 3

How long does implementation take?

Accepted Answer

Full implementation usually takes 6 to 9 months, depending on your organization’s size, priorities, and how quickly information is provided for setup.

Question 4

How do we select a “Go Live” date?

Accepted Answer

During the kickoff meeting, we work with you to map out the implementation plan, align with your priorities, and set a realistic Go Live date based on your organization’s readiness, modules in scope, and staff training timelines.

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Common Questions