Why iCM
The EHR built specifically for IDD providers.
Most EHRs treat IDD as an afterthought. iCareManager was built for it from the beginning — with pricing, specialization, and support to match.
Head to head
How iCareManager compares
Pricing model
All modules included in one fixed monthly fee
Per-module or per-user add-ons
IDD specialization
Built from day one for IDD, HCBS, and human services
Generic clinical EHR retrofitted for disability services
Training
Included — initial and ongoing
Paid add-on
Customizations
Included in your fee
Change-order pricing
Implementation
Dedicated implementation team
Shared support queue
Track record
30+ states, 15,000+ active staff
Varies
| Feature | iCareManager | Typical alternatives |
|---|---|---|
| Pricing model | All modules included in one fixed monthly fee | Per-module or per-user add-ons |
| IDD specialization | Built from day one for IDD, HCBS, and human services | Generic clinical EHR retrofitted for disability services |
| Training | Included — initial and ongoing | Paid add-on |
| Customizations | Included in your fee | Change-order pricing |
| Implementation | Dedicated implementation team | Shared support queue |
| Track record | 30+ states, 15,000+ active staff | Varies |
HOW ICM SUPPORTS YOUR SUCCESS
How iCareManager improves, IDD Service & Compliance.
Person-centered support plans
Individualized plans, tracked goals, and audit-ready templates — built around the person, not paperwork.
Medication administration
Barcode med pass, pharmacy sync, and refusal logs — accuracy at every dose.
Staff training & onboarding
Role-based training with compliance alerts.
CareTracker service logs
Real-time service documentation with structured, validated entries.
Attendance & Medicaid billing
Clean 837P/837I files aligned with state Medicaid requirements.
Business intelligence & reporting
Drag-and-drop reports, BIRT dashboards, and trend analytics — turn everyday documentation into decisions.
Buyer's checklist