Why iCM
The EHR built specifically for IDD providers.
Most EHRs treat IDD as an afterthought. iCareManager was built for it from the beginning — with pricing, specialization, and support to match.
Head to head
How iCareManager compares
| Feature | iCareManager | Typical alternatives |
|---|---|---|
| Pricing model | All modules included in one fixed monthly fee | Per-module or per-user add-ons |
| IDD specialization | Built from day one for IDD, HCBS, and human services | Generic clinical EHR retrofitted for disability services |
| Training | Included — initial and ongoing | Paid add-on |
| Customizations | Included in your fee | Change-order pricing |
| Implementation | Dedicated implementation team | Shared support queue |
| Track record | 30+ states, 15,000+ active staff | Varies |
Buyer's checklist
Questions to ask any EHR vendor
Is every module included in one fee, or priced individually?
Do you offer HCBS/Medicaid billing with clean 837P/837I generation?
Do you support EVV natively, or through a third party?
Are training and future customizations included?
Do you have a dedicated implementation team?
How do you handle person-centered planning specifically?
Can I export my data at any time?
What's your uptime and security posture (SOC 2, HIPAA)?